Learn Spanish for Bilingual Call Center Agents

This blog is for people who would like to learn or improve their Spanish call-handling skills particularly for a Spanish call center account.

Spanish is the second most widely-used language in the USA which is why there are many call center accounts that provide Spanish support and thus, needs Spanish-speaking people whom they pay more than double the pay of an English-speaking agent, i.e. their base pay plus a Foreign Language Premium/Allowance.

Read the description on the poster below if you want to find out more details about this including how much Spanish (or French) bilingual agents are paid for having this bilingual skill.

Here is a quick 2-part video-based review of Basic Spanish Expressions, some of which will be used for call handling:

REPEAT AFTER THE SPEAKER AND TRY YOUR BEST TO IMITATE THE PRONUNCIATION AND ACCENT OF THE SPEAKER.


ESSENTIAL EXPRESSIONS part I

ESSENTIAL EXPRESSIONS part II

SELF-INTRODUCTION